Terms of Service

These Terms form a binding agreement between you (“Customer”, “you”, “your”) and EPROZ. If you accept these Terms on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and “Customer” refers to it.

The “Effective Date” of these Terms is 16 August 2026, or the date you first accepted them, whichever is later.

OmniCloser is an AI sales and conversation automation platform. Depending on your plan and configuration, it can:

• Hold AI sales conversations with the people who message you, using the business context and instructions you provide
• Qualify leads by capturing intent, asking clarifying questions and surfacing opportunities worth pursuing
• Follow up automatically to keep conversations moving
• Book appointments from inside a conversation
• Hand a conversation over to a human on your team, with the conversation context
• Store and manage contacts, conversation history and the knowledge the agent draws on
• Connect to supported messaging channels so conversations can run where your leads already are
• Run campaigns and automations across those conversations
• Provide API access and webhooks on eligible plans, so you can connect OmniCloser to your own systems

Which of these capabilities are available to you depends on the plan you are on, the channels you connect and the way you configure the service. Usage of AI and related processing is measured in OmniCredits, as described in the “OmniCredits & Usage” section.

The service evolves over time. We may add, change or remove features, and we may update these Terms accordingly as described in the “Changes to These Terms” section.

OmniCloser is a business service. It is offered to businesses, professionals and organisations for use in the course of their trade, business, craft or profession, and it is not designed or offered for personal or household use. By using the service you confirm that you are at least 18 years old, that you have the legal capacity to enter into a binding contract, and that you are using OmniCloser for business purposes.

You must provide accurate, current and complete information when you register and keep it up to date. You are responsible for safeguarding your account credentials and for all activity under your account, including activity by the team members you invite. Tell us immediately via the Contact page if you believe your credentials have been compromised.

You agree not to use the service to:

• Send unsolicited bulk messages or spam, or message recipients who have not opted in where opt-in is required
• Harass, threaten, defame, abuse or stalk any person
• Carry out fraud, deception or any other unlawful activity, or solicit money or data under false pretences
• Distribute illegal content, content that infringes third-party rights, or content that incites violence or hatred
• Distribute malware, phishing links or other malicious code
• Violate any law or regulation that applies to your business or your message recipients
• Interfere with the service, attempt to gain unauthorised access to it or to other customers’ data, or place an unreasonable load on our systems
• Reverse engineer, decompile or attempt to derive the source code of the service, except to the extent permitted by mandatory law
• Violate the terms of any platform the service connects to, or any applicable marketing-communications law, for example anti-spam and messaging-consent rules
• Misrepresent the identity of a message sender, including by impersonating us or any third party

We may investigate suspected violations and may suspend or terminate access for serious or repeated breaches. Where it is reasonable to do so, we will give you notice and an opportunity to put things right first.

Available plans, included usage, one-time implementation charges and current prices are shown on the OmniCloser pricing page or agreed separately in writing. All prices are quoted and payable in euro (EUR) and are exclusive of VAT and equivalent indirect taxes unless stated otherwise. The pricing page is the authoritative source for the amounts that apply to your plan.

Subscription and implementation charges

A paid plan consists of two separate charges: a recurring subscription charge for the plan you select, and a one-time implementation charge for the initial setup and configuration work associated with that plan. The implementation charge is a single charge and is not a recurring monthly fee. The amount of each charge is shown on the pricing page and at checkout before you purchase, or is agreed with you separately in writing.

Renewal and cancellation

Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel a monthly subscription at any time from your dashboard. Unless otherwise required by applicable law, cancellation prevents the subscription from renewing and takes effect at the end of the current paid billing period.

Payment

Payments are handled by our payment processor. Recurring subscriptions are billed in advance for each billing period, and the one-time implementation charge is billed once at setup. Fees already paid are non-refundable except where we agree otherwise in writing or where mandatory law requires a refund. If a charge fails, we may retry it and may suspend the service after a reasonable grace period if payment remains outstanding.

Price changes

We may change our prices. We will give you reasonable advance notice by email or in-app before a price change applies to your subscription. You may cancel before the change takes effect if you do not want to continue at the new price.

OmniCredits are the unit we use to measure consumption of AI and related processing in OmniCloser. Activity such as generating AI replies, understanding images, voice notes, video or documents, running campaigns and automations, and calls made through the API consumes OmniCredits.

Each plan includes an allowance of OmniCredits. The size of that allowance, and the rate at which different activities consume it, depend on your plan and may change as the service evolves; the current values are shown on the pricing page or in your account.

Where a plan feature is described as “unlimited” — for example unlimited AI responses within a conversation — that description relates to that feature only. It does not mean your overall usage is unlimited: usage still draws on your OmniCredit allowance, and other plan limits such as the number of connected channels or team seats continue to apply.

If you use more than your included allowance, you may need to purchase additional OmniCredits or upgrade your plan, and additional charges may apply. We may pause AI processing on your account once an allowance is exhausted until additional usage is purchased or the allowance renews. We will make the price of additional usage available to you before you incur it.

You retain ownership of, and control over, the content you, your team or your end users upload to or generate within the service, including contacts, conversation transcripts, knowledge-base content, campaign content and configuration (“Customer Data”). We do not acquire ownership of your conversations or your customer records.

We process Customer Data to provide, secure and support the service in accordance with these Terms and our Privacy Policy, and on your instructions. You are responsible for having a lawful basis to collect and process the personal data you put into the service, and for complying with the laws and industry rules that apply to your own business and to the people you message.

You can export your Customer Data while your subscription is active and for a reasonable period after termination, after which we will delete it from active systems in the normal course, subject to any retention we are required by law to apply. See our Privacy Policy for retention details.

We retain all rights, title and interest in and to the service, including all software, branding and documentation. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your business operations during your subscription term.

Feedback

If you provide feedback or suggestions about the service, you grant us a perpetual, worldwide, royalty-free licence to use that feedback to improve our products and services.

OmniCloser depends on third parties: the messaging platforms and communication providers that carry your conversations, the integrations you connect, and the providers behind AI processing, hosting and payments. Your use of those channels and integrations is also subject to their own terms, policies, charges and restrictions, and you are responsible for holding any account or approval those providers require.

Those third parties control their own availability and rules. They may change, restrict, suspend or withdraw their services, interfaces or policies, and that can interrupt or limit what OmniCloser can do on a given channel. We do not control and cannot guarantee the availability, performance or continued existence of any third-party channel or service, and we are not responsible for their acts or omissions. A list of the categories of sub-processor we use to handle personal data is set out in our Privacy Policy.

Hosting & data location

OmniCloser and the data you process through it are hosted on cloud infrastructure in the European Union. Data is encrypted in transit using TLS, and access to production systems is restricted to authorised personnel.

OmniCloser generates responses using AI. AI outputs may be inaccurate, incomplete, out of date or unsuitable for a particular situation, even when the service is configured correctly. You are responsible for reviewing AI outputs and for the business decisions you take on the basis of them, and you should keep a human in the loop wherever the subject matter, the value of the transaction or the effect on a person’s rights makes that appropriate.

OmniCloser assists with conversations within the configuration and instructions you give it. It does not exercise independent commercial judgement on your behalf, and it does not provide legal, medical, financial, tax or other regulated professional advice. Its outputs must not be relied on as such.

We make no guarantee about sales, revenue, bookings, conversions, reply rates or any other commercial outcome. Results depend on your offer, your market, your configuration and factors outside our control. You remain responsible for your own legal, regulatory and industry compliance, including any rules that require you to disclose that a person is interacting with an automated system.

The service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, error-free or secure.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or the service will not exceed the fees you paid to us under the applicable subscription in the 12 months before the event giving rise to the claim. All amounts under these Terms are in euro (EUR).

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, consequential or special damages, or for any loss of profits, revenue, goodwill, data or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, or for intentional misconduct.

You will defend, indemnify and hold us harmless from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) your breach of these Terms, including the acceptable-use rules; (c) your end users’ interactions with the service; (d) messages and AI-generated content sent from your account; and (e) any claim that your Customer Data infringes the rights of a third party.

Unless otherwise agreed, subscriptions run for the billing period you select and renew automatically. You may cancel a monthly subscription at any time from your dashboard. Unless otherwise required by applicable law, cancellation prevents the subscription from renewing and takes effect at the end of the current paid billing period.

We may suspend or terminate the service for cause if you fail to pay amounts due after notice and a grace period, materially breach these Terms and fail to put it right within a reasonable time, use the service unlawfully, or use it in a way that exposes us, our providers or third parties to legal, regulatory or security risk. Where an immediate suspension is necessary to protect the service, other customers or a third party, we may suspend first and notify you promptly afterwards.

On termination your right to access the service ends. You will have a reasonable opportunity to export your Customer Data before it is deleted from active systems, and you can ask us to delete it sooner, except where we are required by law to retain certain records. Provisions that by their nature should survive — including intellectual property, indemnification, limitation of liability and governing law — survive termination.

We may update these Terms from time to time. For material changes we will give reasonable advance notice by email or in-app notice before the changes take effect. For non-material changes we will post the updated Terms on this page with a revised “Last updated” date. Your continued use of the service after an update takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which EPROZ is established, excluding its conflict-of-laws rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where mandatory law gives you the right to bring proceedings elsewhere.

Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter directly.

Entire agreement

These Terms, together with any documents expressly incorporated by reference (such as our Privacy Policy), constitute the entire agreement between the parties and supersede all prior agreements on the same subject.

Severability & waiver

If any provision is held unenforceable, the remaining provisions remain in full force. A failure to exercise a right is not a waiver of that right.

Assignment & force majeure

You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for any failure or delay caused by events outside its reasonable control.

Questions about these Terms? Contact us:

• EPROZ
• Privacy and legal contact: privacy@eproz.business
• Contact page: https://omnicloser.eproz.business/contact
• Help Centre: docs.omnicloser.eproz.business